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08/21/14 | 23:24PM
Buy a New Phone Out Right Get to Keep your Plan, Not in My Case

Just as the title states, I purchased a new phone out right so, I could keep my plan. 20 Friends and Family, Unlimited Data, 450 anytime minutes,and 1000 text messages. I loved my plan. When the phone was connected on August 4th 2014, my friends and family dropped off. I noticed on August 11th and called Verizon Right away. I was told because I caught this with in 60 days, that an IRP request needed to be submitted and it "should", be approved. Well 3 IRP request later, dealing with the corporate office and many, many customer service reps,I am being told that my Friends and Family was a "Feature". I have had this plan since 2011 and have been a customer since 2001. I have bills that show this was a part of the plan. Under what states on the bill " Your Plan". I have a text message stating if I buy a phone out right my plan would not change. The Verizon Corp. office is basically blaming the computer system. I am being offered options, but nothing comparably to my existing plan, per Verizon Policy would not change.

That's my story. Verizon no longer values their loyal customers. So Sad.

Anonymous - Verizon H8er ID: 5C4EF4



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