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09/14/14 | 20:57PM
Verizon is TRULY HORRIBLE...!!!!

Just moved to Maryland. It has been a horrifying experience to try to get FIOS from them. Do not be fooled bythe glossy offices they have (in my case Shady Grove branch) - it is all a fraud. I have applied to get FIOS into my new home. At the beginning everything looks normal. When the issue of an installation date came up I was offered 10 days later..!!! Then, I explained that I am the leaving the country in a week and asked for an earlier date. Fine.. It took me 12 phone calls over five days to get them an earlier date for me. Each time they would promise that their manager would call but wouldn't. My insistent calls finally produced an earlier date when a service rep called me and asked me to commit from 9 am to5 pm on a Saturday. We waited all day and surprise...No one showed up!!! At 6 pm I called their customer rep and actually got a really decent guy who calmed me down and promised he would get the installation done at 8 am on Sunday. I told him that I was leaving in the afternoon. Again, they failed to show up. Of course noone bothers to call or let you know. So, my friend calls on my behalf and is told that they will come on the original date that was offered at the very beginning. I have had it. Am switching to Comcast... This is simply ridiculous and not the way to do honorable business. I am now abroad. Family and kids have no cable, no phone and no internet. I TRULY REGRET the day I walked into that Verizon office. NEVER NEVER NEVER AGAIN...!!!!

Suat Kiniklioglu - Verizon H8er ID: 5C1FBF

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gwendolynzm16 - Verizon H8er ID: C676A0

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