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09/19/14 | 15:51PM
wolf in sheeps clothing

When dealing with Verizon get everything in writing. Try not to get upset with the reps. They hold the key to getting what you want. If you feellike you are getting no where with one rep, hang up and call back. I do not work for them. I just had the most difficult situation. After months of working with them and threats of court action, they settled, with me. Not the out come, I wanted, but at least it's more than what I was going to sue for. Verizon change my plan, without my consent. Blamed the computer and said my plan was no longer offered. They gave me half off the purchase price of my phone and another $300, in other types of phone features. Best advice when dealing with Verizon, stay calm and go to the top.

Anonymous - Verizon H8er ID: DACEB4



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