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11/01/14 | 13:24PM
Data Overage Nightmare

I still can't believe it. Our kids finally talked us into trading in our flip-phones for iphones a few months ago. A few weeks ago, my wife and I went on a 7 day cruise out of the country. I left my iphone at home, my wife took hers with her and it remained off until we returned. When we turned on her phone, there were countless messages about exceeding our data allowance of 2GB. We stopped at our Verizon store and they determined that the overage was coming from my iphone that was left at home. Our iphones auto connect to our wifi at home. My phone was on, and I had left a Trendnet app running in the background all week. Even though it should have been connected to our Wifi, the Verizon rep said it probably "went to sleep" and then connected to the Verizon data. This resulted in a 176GB overage on our account. We did get Verizon to change our plan to 100GB, but there was no plan for anything over that. So the remaining 76GB was billed to us at $15/GB. After speaking with 3 levels of reps at Verizon, all they offered was $100 off and 10% off our bill for the next 12 months. With that said, I should have turned off the app and my phone. There was no way, other than leaving my wife's phone ON while traveling. If we had had her phone on, at least we would have received the notices of overage. Verizon was understanding, but refused to reduce the charges due to the circumstances. Their stand was that we used the data and you have to pay. We found that other carriers do not have overage charges, and we will be moving to AT&T, no matter what we have to pay to Verizon. It will be their loss, as we would have been with them for 10 more years at least. If these reps worked for me, they would have been fired because of the revenue loss for the next 10 years.

Gene Krug - Verizon H8er ID: 2E2849



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Replies
11/01/14 | 14:21PM
dont blame the rep. its not their decision. if it was then they would have credited you the whole month. blame the management the micromanage them and deny every claim a rep puts in

Anonymous - Verizon H8er ID: 81AF00

11/05/14 | 2:56AM
ditto that last comment. Most reps want to keep the customer happy because they don't want to deal with people that are upset and most of them realize that their paycheck comes from existing customers. You can only blame that on corporate Verizon for their stupid ass rules. It's unfortunate you had to go through that. the only way to show them is to leave and take your business elsewhere.

Anonymous - Verizon H8er ID: E14B53

11/10/14 | 19:43PM
So did you just pay or did you dispute it or goto arbitration?

Ed - Verizon H8er ID: 794F2F

04/11/15 | 6:19AM
im glad I found this article I was about to switch my plan which is unlimited data to a tier plan. I knew something nasty would happen if I ditched my unlimited data. Thanks for the info and yes Verizon pays no taxes but collects taxes from the sheeple. Its called offshoring

Anonymous - Verizon H8er ID: BA9B14


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