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01/16/15 | 23:43PM
Verizon Wireless Extends Contracts without Permission

Verizon Wireless extended my contract when I changed my plan even though I expressly stated that if changing my plan was going to extend my contract then I did not want to do it. I was assured by Verizon customer service that it would not extend my contract. That customer service agent lied.

I called them in July 2014 and asked to change my plan to the lowest possible rate. I asked if by doing so it would extend my contract and if that were true then I wanted to cancel my contract. They have done this to me before. They extended my contract when i asked for a rate change several years ago, which made me wary about changing my plan. I asked 3 times if by changing my plan was I extending my contract. I was told each time that changing my plan would not extend my contract. Well, as usual, Verizon customer service lied to me as instructed by their thieving, lying management, which, sorry makes the customer service agent thieving scum too.

I'm now stuck with them for another year. I will NEVER use Verizon Wireless again. BEWARE they will do it to you!

Genene - Verizon H8er ID: 7930ED



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Replies
02/02/15 | 9:01AM
They did the same to me.

Anonymous - Verizon H8er ID: D0FA04

02/08/15 | 19:30PM
I have found that you can never believe anything the Verizon store reps or phone reps tell you. I've been given 6 different answers to a billing question in the last 8 days and none of the answers are correct. I feel your pain. Good luck.

Anonymous - Verizon H8er ID: C33A5D

02/23/15 | 19:27PM
They did the same to me. When I asked to hear recording of my agreeing to extend contract the said they would forward to supervisor and I wouldn't hear for a couple weeks. Ive called several time and several months have passed without response. Meanwhile im stuck with this shitty company. REALLY WOULD LOVE TO SEE AN ATTORNEY FILE A CLASS ACTION LAWSUIT AGAINST THEM. How do we get this circulated on the web to get people who have had this happen to them and get media attention on it?

Anonymous - Verizon H8er ID: C74B99


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