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This Entry is Rated:
4
with 1 votes!


01/17/15 | 22:46PM
Verizon Runaround Never Solved Access to Billing On Line

Verizon sends an email saying my billing statement can be accessed at My Verizon.com. I go there and nothing. I call - takes FOREVER to get a human. I give them my phone number, etc. then they tell me because I have a PREPAID account I have to have the owner give me permission. I said I AM THE OWNER. Then they tell me they are in the POSTPAID department and they'll have to switch me to PREPAID.
This went on back and forth for almost 2 hours!! They never could explain what prepaid and postpaid mean, and how I can access my billing statement on line. I told EVERYONE I spoke with that I have no quarrel with them, but, their company (Verizon) has the WORST customer service I have ever encountered in my 75 years!! If I was not in a remote area I would cancel them in a minute. Even when given a supervisor, he was just as vague. Finally, I got someone to help me get (so I thought) out of MEMBER status into OWNER status only to end up right back where I started from -- No Access To My Billing Statement!!
There is NO ORGANIZATION or COORDINATION with this company.The right hand does not know what the left hand is doing.

Frustrated Fred - Verizon H8er ID: 336EA5



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Replies
01/20/15 | 16:56PM
"There is NO ORGANIZATION or COORDINATION with this company.The right hand does not know what the left hand is doing."

Absolutely true. I've been saying the same thing. I have dealt with this company for many years, as a private customer, a contractor, and as a business customer. There's many bad things to say just from personal experience over the years. You can say however they are consistent - in their bad service.

Nick - Verizon H8er ID: 6E8589

02/02/15 | 9:05AM
Yeah, Verizon stinks.

Anonymous - Verizon H8er ID: F1B915


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