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01/26/15 | 7:41AM
a word of advice

Verizon managers and supervisors can, for the most part, let you upgrade early, give you credits, and generally fix the majority of issues. The problem is, when you come into the store, yelling and swearing and threatening us, why IN THE WORLD would any employee go outside of policy to help you...we get that issues arise, and that people sometimes need something extra or for us to help them out, but if you are being vicious the answer is a guaranteed no.

Beyond that, also remember that verizon. Is a FOR PROFIT company. So when you want extra things or want that upgrade 9 months early, explain that you're willing to buy accessories etc so that we can justify it as a business case. And if you have massive overages, and are wanting credit, be honest! Don't say you have no idea when you know you forgot to get on wifi, or to monitor your child's texting. We are happy to help, but treat us the way you want to be treated. My store regularly helps and works with our customers, and treats them well. And you know what? They are very kind to us (usually) as well. Please remember that those are people, just like you, across the counter and on that phone. I guarantee you will get alot further that way.

Anonymous - Verizon H8er ID: 8061A9



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Replies
02/02/15 | 6:07AM
We only yell when do not help us. My wife and I have been loyal customers for more than 11 years and your service has gone downhill. Start helping your customers and we will stop yelling.

Anonymous - Verizon H8er ID: 05933D

02/02/15 | 8:11AM
We don't free stuff we don't deserve or to upgrade when we are not allowed to. We just want Verizon to stop lying to us doing illegal things they shouldn't do to us. The FTC, BBB, Consumer Affairs and our attorneys are watching you.

Anonymous - Verizon H8er ID: 05933D

02/02/15 | 8:12AM
We don't want free stuff we don't deserve or to upgrade when we are not allowed to. We just want Verizon to stop lying to us doing illegal things they shouldn't do to us. The FTC, BBB, Consumer Affairs and our attorneys are watching you.

Anonymous - Verizon H8er ID: 05933D

02/11/15 | 2:53AM
You realize those policies and rules are set far above the managers and supervisors you have access to right? The stores and centers are full of people doing their jobs. Plain and simple. And to the other comment, I challenge you to have someone scream in your face and then ask you for anfavor. In what other careers is this acceptable? A doctors office? Physical therapy? The way you want to be treated is how you should govern yourselves. Otherwise, if you come in acting like an ass and throwing a fit, good luck getting anyone to do something extra. I swear people forget that. Every employee leaves work, goes home, and has a life. Treat us like people, and be frustrated. Be direct. And communicate that in a way that is not screaming and yelling. You will get much further.

Anonymous - Verizon H8er ID: 1EE59C

02/12/15 | 5:30AM
Oh that's precious, you want us to be polite? I was polite for the first 3 months of trying to resolve one issue. I was very polite for no fewer than 6 phone calls of which I was just lied to repeatedly. So, I got zero for my politeness. No, actually I got treated like a total schmuck for believe a rep 6 different times when they said they would take care of it. I understand that you're people and your job is not fun but YOUR JOB IS TO DEAL WITH THE PEOPLE. And hello, wake up, look at ALL OF THESE COMPLAINTS! Maybe it's time to face up to the fact that you work for a bad company.

Anonymous - Verizon H8er ID: BCA3C7

02/12/15 | 14:11PM
Hey man. If you don't like vzw. Get another carrier. The only true way a big company changes is when people vote with their wallets sadly. Same thing I personally did with comcast. However, being a rude yelling aggressive ass to an employee that's attempting to decipher your 45 minute rant of anger to find the root issue and resolve it is pointless. If you can't understand the need for basic human decency then I guess good luck to you. Any carrier you go to, if you act like that, you will find you don't get what you are looking for.

What I think you're missing is I'm trying to tell yo7 how to get issues resolved. Be nice. Be direct. Find a personal point of contact. Explain the issue concisely. And conduct yourself in a way that makes people want to help you. Don't be rude. Don't scream at people. That is the formula for getting just about whatever you want from vzw supervisors and managers. I don't know what is so hard about that.

Anonymous - Verizon H8er ID: 466576

02/13/15 | 0:49AM
Of course I will be finding another carrier and voting with my wallet, duh. I'm not missing anything; I WAS polite and courteous, I got jacked around for 6 months, lied to and ripped off and yes, now I'm angry and want to yell at someone. So too bad for you for working for such a shitty company that turns perfectly happy, polite customers into screaming angry ones; you're lecturing and blaming the wrong side of the aisle. I actually find it comical that you're here chiming in asking people to calm down and be more polite. Did you hear that folks? All you have to do is be polite and a nice verizon rep will make it all better. Pahhhhhleeeeeeeze!

Anonymous - Verizon H8er ID: BCA3C7

02/13/15 | 3:08AM
Bye NOOO ONE WILL MISS YOUR RUDE PATHETIC ASS!!!!

Anonymous - Verizon H8er ID: 616704

02/20/15 | 15:58PM
Your a joke like the company

Anonymous - Verizon H8er ID: 427C94

02/26/15 | 18:21PM
LOL!! You must have no self esteem to still be working there, now I just feel sorry for you. Keep that chin up, they'll screw you eventually as well.

Anonymous - Verizon H8er ID: BCA3C7


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