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This Entry is Rated:
9.7
with 328 votes!


02/28/06 | 3:12AM
Verizon is a terrible, horrible, unscrupulous company

I am not going to whine about hidden fees, fine print, or some other issue which is easily negated. Verizon is a terrible, horrible, unscrupulous company, and I'll tell you why. I am the Chief Information Systems person for the company I work for, meaning I handle pretty much all aspects of our infrastructure. As a result, the phone systems fall squarely within my job description, so it was me who handled Verizon as our phone provider. In other words, I have been the direct liaison between Verizon and my company, so there's no miscommunication going on here. The following is an abridged list of screw-ups on their part: They changed our plan without informing us, which of course was a more expensive plan then we had previously. Field engineers failed to show up for our setup date 3 (three) times in a row, without contacting us at all. That pushed our relocation to our new facilities back about 3-4 months. No exaggeration; we couldn't legally get occupancy without phone lines. When confronted about standing us up, they lied and said they showed up but nobody was around to let them in. Outright lies, each time by different representatives. They must instruct these people to misinform, because the times and dates they claimed to show up there were plenty of people around and the place was wide-open. Not to mention the fact that we have a DVR system with cameras on each entrance and the parking lot, which proves that in fact they never even drove by on those dates, let alone tried to gain entrance. We had ordered ten lines, but we were only set up with 3 lines to start with. It took several return trips from their field engineers before they finally got all the lines going. Of our ten existing lines, 5 of them are horribly dirty connections which make us look unprofessional to clients who are unfortunate enough to get one of those lines. Field engineers have confirmed to me that it is indeed a card on their end going bad, but the management won't let them replace it until it's totally burned out. Every time I speak to a Verizon rep. About this, they tell me it's our internal lines that are bad, our Nortel PBX, or even our handsets(!). I've already confirmed each of these false, and they still refuse to do anything about it. Part of our package agreement included rollover from our primary line to 6 other lines (called a 'hunt-group'). Unfortunately, Verizon was charging us for this service, but not providing it. I finally called and put in a trouble ticket, but before I let them put it through I asked them to confirm the order of the hunt group. You guessed it, that was wrong, so I gave them the proper information, confirmed it, and hoped all would be OK after that. Wrong. They did get the corrected info from me, but put it in as a separate work order. So they actually programmed our lines to roll over, but with their original (incorrect) hunt group. They have the corrected hunt group as a separate work order, to be completed sometime in the future. To add insult to injury, they wanted to charge us $59 to do the correction that was their fault and for a service they had never provided! After all this, I called and asked for a manager. So far, I still haven't spoken to one; they keep stonewalling me with beurocracy. All along the way, each Rep. I talk to suggests that the whole thing is our fault somehow, and Verizon isn't to blame. “These things happen”, right? Yes, they do, more with Verizon than with any other company I've ever had the displeasure of working with. ...and this list doesn't even account for each and every time I was lied to or my call was never returned. If they weren't the monopoly in the area, we'd have gone with another provider a very long time ago. For the moment, we bide our time.

- Verizon H8er ID: 920E39



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