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07/03/15 | 17:43PM
Ms

I made an appointment to have FIOS installed due to incorrect info. from cold call salespeople at my home. Then I cancelled. In the meantime, Verizon sent a box of equipment and put it on my porch! I went away for a few months. The box stayed on my porch. Then Verizon started billing me for their abandoned box of equipment and sent the the bill to not one, but TWO collection agencies!! I, in the meantime,sent back the box of equipment to the tune of $9.31 pick-up charge from UPS. This company is billing happy, have salespeople who do not know what they are talking about and should be broken up.

Elizabeth Ooms - Verizon H8er ID: 147EBF



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Replies
07/04/15 | 9:10AM
That box of equipment that was sent to you would have arrived at least two days before your scheduled installation. So, are you telling us that you cancelled your installation and planned a two month trip in that short a time? Something's fishy here. Also the box that was sent to you contains a prepaid return shipping label so if you paid to return it then it's due to your own stupidity.

Anonymous - Verizon H8er ID: 154F50

07/07/15 | 13:12PM
It must be nice to be able to just take a two month trip on a whim like that. I hate being summer homeless.

Anonymous - Verizon H8er ID: 4A7DB8

07/10/15 | 2:03AM
I can tell you that he may have gotten a few things wrong.... but vz will definitely try to charge you a residential ups pick up fee. In the instructions they tell you to drop off the box at your local ups drop off center.

2nd) if he did at least talk to a sales person he may have been slammed and they put in an order for a sales credit and by the Tim the person cancelled the order they would have gotten the credit for the sale.

Inside sales people have a level that they have to either sell or for non verizon sales tactic"s ( either you have had to deal with vz for some reason or you work/ed for them at some point) theother type of sale is called an upsell. This is when a person calls in for help and the rep sells them something. Usually either inside wire maintance plan ( that used to be good but now with only one jack and the rest is wireless phones) or aomme other rip off plan.aanother is the anti-virus plan ( what a joke this is).

Please don't be so quick to bash somebody if you dont know all the facts. It actually seems the two of you are in basking ridge center in the ( anti-web site vz bashing department.) Yes, verizon has a whole department for vz bashing and all they do is look for negative posts and either get Cort orders to get the post deleted or put another post after the negative posts that are super positive or just put doubt in the original post.

Have a nice weekend! !!

X vz person. - Verizon H8er ID: 05B616

07/10/15 | 4:29AM
I can tell you that he may have gotten a few things wrong.... but vz will definitely try to charge you a residential ups pick up fee. In the instructions they tell you to drop off the box at your local ups drop off center.

2nd) if she did at least talk to a sales person she may have been slammed and they put in an order for a sales credit and by the Time she cancelled the order the rep would have gotten the credit for the sale.

Inside sales people have a level that they have to sell. Verizon sales tactic"s ( either you have had to deal with vz for some reason or you work/ed for them at some point to get the real understanding of how bad Lowell Mcadam made this place) the another type of sale is called an upsell. This is when a person calls in for help and the rep sells them something. Usually either inside wire maintance plan ( that used to be good but now with only one jack and the rest is wireless phones) or another rip off plan is the anti-virus plan ( what a joke this is).

Please don't be so quick to bash somebody if you dont know all the facts, ( and this is Verizon we are talking about so there is a lot of bull shot you need to get through) It actually seems the two of you are in basking ridge center in the ( anti-web site vz bashing department.) Yes, verizon has a whole department for vz bashing and all they do is look for negative posts and either get Cort orders to get the post deleted or put another post after the negative posts that are super positive or just put doubt in the original post.

Have a nice weekend! !!

X vz customer - Verizon H8er ID: 05B616


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