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This Entry is Rated:
with 297 votes!

02/28/06 | 3:17AM
Tried to port my phone number to another company

Tried to port my phone number to another company, which means I am changing my phone service to another company, but keeping the same number. Verizon must legally allow this to happen, but it looks like they have discovered a way to make this so unpleasant, that it forces you to not keep the same number. Here is how they did it. Verizon mysteriously didn't credit my account and cancelled my phone service with Verizon. They did it on the day the port paperwork was being processed, it turns out. Well, when we told Verizon that we had paid, they apologized and turned the phone back on. It turns out that you can't port a number that is disconnected and since the port was going through on that day, the number could not be ported. That means I couldn't get my old phonenumber on the day the new phone was connecting my new service. I would have to wait another 3-5 days if I wanted to keep that number. When I called Verizon, they blamed my new phone company for this. However, they said they number could be ported today and I should call my new phone company and tell them that. Well, my new phone company had called Verizon, Verizon told them that my number was part of call group and could not be ported. Different story. How do they get away with this!?

- Verizon H8er ID: 2166FC

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