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This Entry is Rated:
with 262 votes!

02/28/06 | 3:18AM
they were charging $37.95 instead of the $29.95 that was in our contract

We joined with verizon dsl because it is the only dsl that will work where we live. It worked fine until we studied our bill and realized they were charging $37.95 instead of the $29.95 that was in our contract. We complained, and they said they'd fix it. They fixed it all right. They cut off our dsl, and said that we had moved, which we didn't. The worst part was we were out of town, and were negotiating deals with other businesses and suddenly it was turned off. After four hours, probably about ten customer service people who sent us everywhere, one in Tijuana (no kidding) we got absolutely nowhere. They keep telling us they are going to turn us back on, but we have a lot of trouble believing them. In the meantime, people think we have moved as we have no email. A costly mistake by them....for us.

- Verizon H8er ID: 7163C8

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