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This Entry is Rated:
9.7
with 277 votes!


02/28/06 | 3:20AM
Verizon DOES suck

Verizon DOES suck. We've been customers for years! We have our home phone, cell phones, and DSL through Verizon. We bought a new house in the same city, and called Verizon to transfer our services to our new address. Should be simple, right? Noooooooooooooooooooooooooooooo. In mid-March, Verizon set up a new home phone number for us. This worked quiet well, no problems there. Then about 10 days after our home phone number was set up, we received an e-mail saying that our DSL order was cancelled because we did not have a Verizon phone number. Hummm. I called customer service to find out what the problem was, and a very helpful and competent woman helped me (I wish I could remember her name), and explained that because all the orders were placed at the same time, the database automatically kicked out the DSL order because it the database hadn't been updated to reflect that our new phone number was activated. This may or may not be a real explanation... but I don't think that it is unusual or uncommon for people to call to change all their services at once when they move to a new house, so their database CLEARLY SUCKS if it cannot handle these requests. She then checked and found out that our new address can not have DSL... Verizon updated the lines in that neighborhood and all we can have is Fios. What the heck is Fios. Whatever, it is comparable in price, go ahead and set that up. We set that up. We set up to have that installed on April 15th. On April 11th, my husband called to confirm the installation. Surprise surprise, Verizon couldn't find the order!! We had the order number, but they couldn't find it in the system. So - we had to put in ANOTHER order. Even though we had been dealing with Verizon for nearly a month, now they said they can not install the service until April 25th, so we will be without internet access THROUGH NO FAULT OF OUR OWN. We aren't happy, but fine, we tell them to set it up. Then on April 12th, my husband receives a telephone call at work from a customer service representative telling us that someone is at the house trying to install the service. WHAT???? What the heck??? We are confused, try to figure out which one of us can leave to work to go the house to let the technician in, and it turns out that the customer service rep somehow called us in error, she was looking at an order for an entirely different state. NO IDEA HOW SHE COULD BE SO STUPID, but apparently MARYLAND and VIRGINIA look very similar to her. Mid afternoon, we receive an e-mail from Verizon saying that we have been confirmed for installation for MAY 9th. MAY 9th?? What happened to April 25th?? I called the customer service number and the rep tells me---- SHE CAN'T FIND MY ORDER. Surprise Surprise. I insisted on talking to a manager, because I foolishly thought that would make some kind of a difference. The manger babbles something about how he talked to my husband that morning and he requested the change in date. I called my husband, and he talked to absolutely NO ONE from Verizon. They actually MADE THAT UP for who knows what reason. So here we are, moving tomorrorw, and we will be without internet access for who knows how long. Why don't we go with someone else, you say? WE CALLED THREE DIFFERENT PLACES, BUT NO ONE ELSE CAN PROVIDE SERVICE BECAUSE VERIZON UPDATED THE PHONE LINES FOR FIOS AND NO ONE ELSE IS ALLOWED TO OPERATE ON THESE PHONE LINES. THEY HAVE A COMPLETE MONOPOLY. There is nothing we can do but bend over and take it. So. I don't have the manger's phone number with me at home, but next week I'll sign back on and post his direct line. We can all call him and ask him when he's going to return my calls and deal with this problem. If enough of us call him, maybe he'll have to get a new phone number, and he'll have to deal with Verizon to do that. He'll probably be without a phone for weeks.

- Verizon H8er ID: 49CC72



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