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This Entry is Rated:
9.8
with 289 votes!


02/28/06 | 3:27AM
I am a former rep for VZW

I am a former rep for VZW and my experience there has led me to believe that the company is solely concerned with user revenue...no matter what the cost to their reputation or rate of penetration in the wireless market. I worked under two managers that allowed reps to slam customers with every data feature you can imagine...reps will lie to customers about whether or not the accessory bundles are included in the price of the phone...(dont worry about that mr. consumer, the items are listed separately on your receipt for inventory purposes but it is an all-inclusive price.)...if a customer does not say the words "do not renew my contract" during a renew call from a sales rep, 90% of the time that contract will be renewed. In fact, I knew reps personally who would not even bother calling customers and renew them anyway! Their customer service reps are nasty as hell. They would regularly argue with all the sales reps over the most innane issues. Wake up people! The reps count on you not checking your bills thoroughly and throwing away the new contract term letters. Open everything you get from VZW in the mail and spend ten minutes checking everything from top to bottom. You as a customer can prevent these things from happening by being aware! Ask every fathomable question before you purchase or sign anything!

- Verizon H8er ID: 92EFB7



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Replies
05/14/09 | 17:06PM
if treat me like shit i treat u like shit golden rule sited

- Verizon H8er ID: 3D3946


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