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09/11/15 | 21:52PM
Charged for Returned Equipment

We were Verizon FIOS customers ever since Verizon offered FIOS. In May 2014, we built a new house some 35miles from the house we were living in and Verizon does not have fiber optic cable in our new area; consequently, we could not transfer our FIOS service to the new home. We called Verizon to terminate our service and return our equipment (2 cable boxes with remotes and a router). Verizon sent us shipping cartons with pre-paid UPS shipping labels to return the equipment. We boxed everything up, as instructed, and shipped the equipment back to Verizon in early June. In July, we received an invoice for $88.75. Not expecting this, I called Verizon's customer service to find out what the invoice was for. The representative said we did not send the router back. I informed the representative this was incorrect and requested the account be cleared. In August, another invoice arrived for the same amount. Another call to Verizon went through the same information as a month earlier. The representative said she would "fix it." In September, another invoice came and this prompted call to a manager. The manager acted embarrassed and said he would definitely take care of the problem. The invoices stopped and I actually believed Verizon had resolved the error.

In February, 2015, letters stated to arrive from a collection agency offering different option for paying the Verizon invoice. At this point, I started writing letters the collection agency disputing the claim and to Verizon's Vice President of Customer Service. The VP Customer Service never answered my letter. In August, a second collection agency started sending letters about paying this invoice and we are dealing with them now.

Verizon is a shameful company with lousy business ethics. Their corporate management team should be fired and replaced with people who put customers ahead of profits.

Anonymous - Verizon H8er ID: 2B3E10



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Replies
09/26/15 | 20:15PM
Amen!

Anonymous - Verizon H8er ID: 5FDAD4


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