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09/17/15 | 23:43PM
Verizon is crooked

Long story short, I paid (faithfully and on time) my Verizon bill. The last 4 years was with a smart phone and data plan. I paid for 4G LTE blah blah blah. For maybe 90% of the time I was lucky to get 3G. Endless online chats produced nothing, I was told service in my area was spotty, later I was told service in my area was great. After that I was again told (by someone named engineer) that it was my phone. How can it be all three at the same time? Finally I had enough and switched providers, 3 days before the end of my contract and charged $120 for early termination. I contend that Verizon failed to hold up its end of the bargain, so I should owe them nothing extra for service I paid for but did not receive. This poor service was all over western MA. not just in my home town. If I needed to make an important call I had to use a land line. I could surf a library faster than my phone could surf the net. Shame on me for renewing my second contract (my first was with a dumb phone)but $120 for early termination?

Steve - Verizon H8er ID: 0F80F6



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Replies
10/09/15 | 21:50PM
Did you pay the termination fee?

Anonymous - Verizon H8er ID: 1340F7

10/09/15 | 23:50PM
After a couple of weeks of "we will look into it" and a couple more of "we cant help you" I sent a partial payment to save my already week credit.

Steve - Verizon H8er ID: 0F80F6

10/30/15 | 14:03PM
I made a complaint to the FCC, and the FCC forwarded it to Verizon for further investigation. Verizon is required to respond within 30 days, and Verizon removed the termination fee after the investigation. It may worth a try for you.

Anonymous - Verizon H8er ID: 591B6F


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