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This Entry is Rated:
10
with 1 votes!


09/23/15 | 3:28AM
Verizon extended my contract without my permission, then lied about it, then charged me an early termination fee.

Verizon extended my contract without my permission, then lied about it, then charged me an early termination fee. I called in March 2015 and asked if I could do anything about the cost of my monthly bill - which amounted to $150/mo for two lines with the second-lowest data plan. She said she could offer me a discount on one of the lines saying that it was "a great deal we have on right now." She did not tell me it would affect my contract end date by extending it from that date for another YEAR! I called when my contract was supposed to be up and was told "It's fine, you're out of contract, you won't be charged an early termination fee." I didn't trust it so I went into the Verizon store and they also said I would not be charged an early termination fee. I called again to port my number and was told for a third time I was out of contract. Well here I am a month later with a $195 bill for early termination. I called to complain, was on the phone for 2 hours and they basically said that they are not liable for any mis-information that their customer service reps give. They also will not review the calls. They are offering me nothing. If I don't pay they will send the bill to a creditor and it will affect my credit score.

Anonymous - Verizon H8er ID: 2C6675



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Replies
09/25/15 | 23:41PM
I wish we could sue them but they are too big....

Anonymous - Verizon H8er ID: 18D92A

10/12/15 | 14:19PM
I had a similar situation and plan to file a complaint to the FTC, here's the website: https://www.ftccomplaintassistant.gov/#crnt&panel1-5

Let's see if they're scare of the big government!

Anonymous - Verizon H8er ID: 65EFFC


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