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09/26/15 | 16:36PM
Tried to cancel phone/tv a month ago

Hi tried to cancel my Verizon TV/Phone (cord cutter), and only keep internet. When I brought back the boxes, I found the order didn't exist. That was a month ago and still have service that I am being billed for. I spoke with a total of eight (8) different reps and got 8 different order #'s to cancel service over the past month. Finally I emailed a Verizon VP and his team contacted me. She said she would take care of it. That was a week ago and I still have service. And an open bill, that I will not pay! Verizon is the worst company I ever dealt with. Prior to this I was not leaving them to go to a competitor but now I will not do business with them and I would suggest for people to find another provider! FYI, one customer service rep put me on hold. Said she would be right back she just needed to check my account. After ten minutes I used my cell to call verizon while my home phone was on hold for 55mins. If I didn't hang up I probably would still be on hold. I told Verizon someone should look for that girl b/c she's either dead or left!

Michelle - Verizon H8er ID: 2F5AC2



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Replies
09/27/15 | 18:18PM
I AM IN THE SAME SITUATION. 2hrs on the phone today and several reps, they keep bouncing me each with a 30min hold time. They continue to say my account doesnt exist. I gavce them the account number on my bill, the account number in my profile on line, my ce4ll phone number which is used for changes or repairs, which is also listed in my profile. I gave my address, my name and they continue to tell me that my account does not exist.

I AM PREPARED TO FILE A CLASS ACTION LAWSUIT AS THESE TACTICS SEEM ONLY TO BENEFIT VERIZON BY PROLONGING THE PROCESS OF CANCELLATION AND MOST PEOPLE JUST HANG UP AND LIVE WITH POOR NOR NO SERVICE.

Anonymous - Verizon H8er ID: 8DBAD0


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