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09/28/15 | 19:07PM
No help on overseas data plan

I have 8 salesmen on my number, so you know we spend a lot, and for more than 10 years. But today I wanted to put a $25 international data plan on my phone and was told we are $288 past due. We paid it by wire on Sept 21, but they don't show it 7 days later. So things happen right? So I asked them to allow me to charge the $25 either to my plan or to a credit card. The helpful lady transferred me to a supervisory level, and they refused to make an exception. I cannot imagine worse customer service. They wouldn't even take a credit card!

Rick Dawsey - Verizon H8er ID: 04D1EF

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Smntrustel - Verizon H8er ID: 305E03

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