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This Entry is Rated:
with 309 votes!

02/28/06 | 3:37AM
Verizon is pathetic.

Verizon is pathetic. Some of my problems: My DSL was delayed because they put it on the wrong phone number. They disconnected my home phone twice by accident. I signed up at Best Buy and they told me the rates I signed up for were not applicable and I had to go to Best Buy for correction (I told them Best Buy was their agent, not mine). They took money out of my checking account 2 months early and said it would take 2-3 months to get it back. I have waited on hold for over 2 hours waiting for assistance (this happened several times). My account was cancelled for non-payment even though it was always paid and paid on time (it was being taken out of my checking automatically). After they reestablished my account, they put it in my roommate's name without his permission (because it was his phone the dsl was on). They couldn't reset the e-mail address after they cancelled the account. When I received credits for their bad service, they never showed up unless you called them. They refused to send you a paper bill. This is just the tip of the iceberg -- I am now paying about $25 more a month for Comcast and it is worth every cent not having to deal with Verizon. I warn everybody I know about them. This web site makes it obvious that because they are so big they don't have to provide competent service.

- Verizon H8er ID: 8D1619

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