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This Entry is Rated:
8
with 1 votes!


10/18/15 | 20:49PM
Forced to rip off everyone

I work at verizon, and don't get me wrong, I love the pay and the people I get to meet, but I hate how the higher up people force us to Chetan customers. Working two days a week gets me $1,500 / month, however If someone comes in to buy a phone, they force us to make everything sound rosy. If someone comes in to get a new phone, they only need to pay the sales tax ifor you do it through the device payment program, although if we sell you just the phone we get our job security threatened. Instead, they have us tell you that it will be $150 for the phone, and then tell you that all of the accessories that we sit on the table comes with it. If you even just get a phone with a case and screen protector, they threaten to fire us because we didn't push hard enough and make you get an extra charger and screen cleaner. They want us to blatantly lie to any and all customers looking for a phone, and push every penny out of people. I am personally someone who hates being dishonest to customers but am forced to while I work here. As soon as I graduate, I'll be gone so I don't have to lie to customers to keep a job.

Anonymous - Verizon H8er ID: A68B1B



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Replies
02/14/16 | 9:21AM
This is one of the reasons I chose to go into Tech Support for VZW. I get to help people all day and it's rather laid back. As long as we as a call center meet our contract goals, they couldn't care less what we do. We are told to do what we can for the customer. As long as the customer leaves happy, we did our job. I honestly down talk stores because at least once a day, I get a call where a store screwed a cust over. Keep doing your job and we'll keep taking the angry custs' calls.

Anonymous - Verizon H8er ID: CDAB9F


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