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02/25/16 | 13:27PM
Verizon Bait and Switch

So I have now been on hold for 20 minutes on my umpteenth call to deal with verizon roping me back into a contract by promising me services they didn't deliver. Back in July of 2015, I called in to cancel my service and switch to comcast due to MUCH better pricing and the ability to watch my DVR'd shows on my computer. I was told by a customer service rep I could do that with my verizon service. I said that was news to me and she said it was brand new. I let her rope me back into a contract even though the pricing was hire because I would get what I needed to travel and it was less hassle than switching companies. SINCE THAT DATE I have called umpteen times (I use that number because I have lost count) and spent dozens of hours yes HOURS on the phone (mostly on hold) with Verizon because I never received that service. Turns out that Christa from Verizon, a manager, expressed to me that service was not even available back in July. But she promised to make it right. She upgraded me to Quantum, gave me the package that allowed me to record more than two shows at a time and did so at a discounted rate. I told her I didn't want to pay more than I already was, but since it worked out to only $3 a month more I let her talk me into it….stupid me. That was Oct 2015. She sent out new boxes that she said were required for these service. God forbid they send out a technician. I installed the new boxes, tried to use the cloud export and import as suggested and guess what?! It didn't work so I lost all my settings. I then spent 2 hours and 45 minutes on the phone with a technician who couldn't help me. Not only did he not help me, but after walking me through multiple attempts at "backdoor" ways to recover the information despite my telling him I didn't have anymore time for this, he managed to totally crash my service so I no longer even had live TV. He told me there was nothing he could do and I'd have to wait for a technician who of course couldn't come right out despite Verizon having caused my new problem. I asked for a manager and got one. The manager was able to get me back to square one where I could watch live TV and use my DVR. After 2 hours and 45 minutes I got off the phone exactly where I started. During that phone call I spoke with Billing and for the tenth or so time, explained I wanted out of my contract because it was sold to me on false pretenses. As they have done THREE TIMES before I was told he would escalate the issue and someone would call me. I explained I had been told that before and that they haven't ever called. He promised to follow up with me personally two days later to ensure they had…goes what? He didn't. So now a week later I am calling in again…hold time is now 29 minutes and counting without a PERSON every coming on the line. In addition to wanting out of my contract, I STILL can't record more than 2 shows at a time and lost a recording last night due to it. Verizon Sucks!!! I miss my TIVO!!!!
Half an hour hold time and counting…next call…fix it Seven news…I'm sending this post to request help.

Jennifer Harris - Verizon H8er ID: B79536



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