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This Entry is Rated:
10
with 312 votes!


06/16/06 | 13:51PM
An unanswered email

This is an email I sent to Verizon, for which I never got a response. --
I am a long time customer, having gotten my first cell phone in 89 or 90, and have been a Verizon customer ever since they came to my area. I have had the same cell phone number for 16 years, and have never changed carriers on my own, only when my current carrier was taken over. I started with Contel Cellular, then it changed to Bell Atlantic mobil, then ATT mobil, and now I am with Verizon. I do not have any problems with my service, and I have no billing issues.

I am writing to you today because I feel compelled to do something about the service I have received at the south Nashua NH store on the Daniel Webster Highway.

The people at this store have gotten me so aggrevated, and at times so enraged that I need to start a dialog with someone who can provide me with some answers. They have been consistant with their inability to provide any accurate information, or to answer any questions about my new phone. They have contradicted themselves repeatedly, and I have never left the store with the information that I required.

They do make it a point to point out how smart they are, and how they all know about all the ins and outs of the new phones. Yet, they can never answer any of my questions, or their answers turn out to be wrong. They obviously have very little knowledge about my new phone. In addition, if you are in the store for information, and not to make a purchase, you are treated as though you are in the way, and given only the least amount of time.

I feel so strongly about my dissatisfaction with the staff at the south Nashua store, that I am ready to persue this in any way that is available to me. I am starting with this email to you, to give you the opportunity to respond to my complaint.

I would appreciate a response email that consists of something more than a generic marketing ploy.
Thank you for your time.

I never received a response. I am going down to the store in person.

- Verizon H8er ID: 01919D



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Replies
09/09/08 | 7:43AM
How about talking to the store manager there? Everyone always has a boss. So ask for the number or email to the store manager's boss... not satisfied, go to that boss's boss. Why send an email to just anyone??

- Verizon H8er ID: 8DAABF

01/19/10 | 2:39AM
How about reading the manual?

- Verizon H8er ID: FCB519

12/15/13 | 17:29PM
All inquires to executive relations receive a response. You didn't do your homework.

Vzwliker - Verizon H8er ID: 08F910


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