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02/25/16 | 16:23PM
VerizoMob won't let me cancel

Tried to cancel my account, they keep billing! I called customer support, and they said "You did cancel but we're still charging and we have no idea why!" Guess how I solved it? Logged a complaint at BBB.ORG, the Better Business Bureau! Now, VZ called me from their Executive Complaint Dept. I have a dedicated customer service person and a direct dial to her to fix my issue. It's been TWO MONTHS since this started, and every time I call her it's still in the works. One day I hope to solve this. NOTE: Panama Canal took just 10 years to dig. We'll see which takes less time...

Anonymous - Verizon H8er ID: 6568C1

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