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This Entry is Rated:
with 6 votes!

12/09/06 | 20:10PM
Customer Service LIED!

Wow, if only I had looked for this web site BEFORE I got screwed! Here is what happened about an hour ago. I opened my verizon bill. Called customer service. Chose the menu option for payments and asked the rep if I could make payment "arrangements". The rep said that she was authorized to hold my payment seven days, which would have gotten me to pay day. She then said she would transfer me to the automated payments. After I made the payment, I went to the web site for my bank and the payment had ALREADY POSTED. I had only hung up the phone with Verizon 90 seconds ago! I called back immediately and asked three different people (kept asking for supervisors but it's Saturday so who knows who I spoke to...) to credit the payment back to me, since I authorized it NEXT WEEK, not today. They all told me that they could "submit" the payment for "refund" but it would be two to three business days IF the refund is approved. The money part is annoying, but the worst part was that they NEVER apologized or admitted any wrongdoing or mistake on their part. I don't work for a company with nearly the size or financial means of Verizon, but I would never alienate a customer over $150. If a customer is upset enough to ask for a supervisor (which I did more than once) I would at least try to be understanding. The training for the customer service reps is a failure, because the rep did not hold my payment as requested. The training for the supervisors is laughable, because they made no effort to make me feel that I was valued as a customer.

- Verizon H8er ID: CC607A

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