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07/05/16 | 12:21PM
phone doesn't work

Last Friday there was a storm and our phone stopped working and the internet kept getting disconnected for about a day and now the internet works but is really slow.

We called Verizon and they are making us wait a whole week for someone to come and try to fix it. It's probably something wrong outside but if it's inside they'll want to charge us a lot of money to fix it that we can't afford. We already wasted money on them by having to wait on hold. Our cell phones cost 20 cents a minute. We have cheap Virgin Mobile phones which are just emergency backup and not used much as our primary phone number is our land line.

We have been a loyal customer of theirs for 50 years and I think they should treat us better. I'm considering switching my phone and internet to another company now.

I'll also never ever get fios and was annoyed by Verizon even before this happened because I get so many annoying calls from them trying to get me to switch.

Anonymous - Verizon H8er ID: 6D73DF



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Replies
07/07/16 | 13:35PM
Do yourself a favor and dump them. Verizon o matter what they say, is not putting FiOS in anywhere. They are trying to dump all landline and go all wireless. That's why they are slowly dumping all of their areas. Then Frontier comes in and does an even more shitty job while charging more. Look at Consumer Affairs web site and the complaints against Frontier. Customers that had Verizon and complained when they had Verizon actually wish they still did compared to how bad Frontier is. They are all in it together. It's rare to get even somewhat decent service with any company now days. That is just sad when a company does its job and you are surprised.

Anonymous - Verizon H8er ID: 333E7B


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