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This Entry is Rated:
9.2
with 6 votes!


03/07/08 | 17:05PM
Should I go back to Verizon?

I currently have Comcast TV and internet. I had heard for a while that Verizon was installing FIOS in Media,PA and I was interested in getting it (and I'm a true Comcast hater!). I had heard from other people that the service was great; TV picture was better and download speed was great. It's been about 5 years since I've had a Verizon service. I dropped their phone service for VOIP thru ATT. I was sick and tired of paying $100/month phone bills.

I received a letter from Verizon stating that FIOS was available in my neighborhood and after thinking about it, I said why not? So I called the 1-800-GET-FIOS number on January 31st. Ordered the triple play and got an installation date of March 7th. Since then, I received an email and two voice mails confirming my installation date. On March 6th, a day before installation, I call up the local Verizon office to add the international calling plan to my phone service. I gave the Verizon representative my order number who then preceded to say that he could not find my order number. I gave him my address and phone number and he put me on hold for about 5 minutes. He then came back that there is no order number for installing FIOS at my home and that nobody is scheduled to come to my home on March 7th. I sent him the email confirming the order and installation. He kept on telling me he can't find any order for me. I looked up the order online and saw that the order was cancelled on March 5th at 4:35pm. I kept on asking him why it was cancelled and he kept on repeating that he didn't know because he can't find the order. I told him I was looking at it online right now (PA00007385981). Needless to say, I had to go through the whole ordeal of order process again. He said he had an installation day available April 9th but was pushing back on the installation supervisor. (like he was doing me a favor) They got me for installation for March 19th.

Of course, I was totally pissed. I had taken a day off of work for no reason and the order was fine until 2 days before installation. I could not believe that my order was never put in and I'm thinking now if they just overbooked installations and arbitrarily cut people off for that day. I'm wondering if I should just cancel the order. Is this indicative of the service I'll receive in the future? It's like picking the better of two evils. Comcast or Verizon.

J. Carroll
Media, PA

- Verizon H8er ID: 06F2FC



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Replies
03/08/08 | 18:14PM
do not get verizon.....i am a technician in rhode island and can honestly say that customer service stinks. i dont even have verizon services. management is more concerned with numbers than pleasing the customer so if you dont want a hassle, stay far away from verizon

- Verizon H8er ID: DAF6E4


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