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This Entry is Rated:
6.3
with 4 votes!


03/09/08 | 21:57PM
Outrageous bill for global access 4,486.34

I am so frustrated and cheated from VZ I don't know what to do.

I have a Global internet wireless service with VZ and I pay 130.88/mo although I use the abroad service twice a year.

I was quoted a rate of .003/kb for my European trip and 100 free MBs. So the first time I used it I was NOT charged although they disconnected my service until I called them and told them i understand the .003/kb extra.

Then I went to Indonesia for 10 days and I came back with a bill of $4486... They did not restrict my service, not email me, left a message on my answering machine a day before I arrived in the
USA informing me I run a 2000 bill. I called them immediately but I had no lack communicating. They said Indonesia does not have free MBs usage, I should have known that (they never sent me information on exclusions or told me about it) they never restricted my access like the previous time, nd they charged me $.03/kb when I was told .003 cents originally.

I checked their site after the fact and saw they charge .02/kb. Either way the cheated and lied to me.

I don't if anyone has similar story and how to resolve it. They cannot charge people these crazy, unrealistic prices without CLEAR and CORRECT warnings. This is my nightmare.
I will call the Presidential Line and see what happens.Their billing department is useless, they say I should have known, but my previous experience with them tells me otherwise.

- Verizon H8er ID: EA2B00



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Replies
11/06/08 | 19:31PM
I had the same issue after using this service in germany and France. Their usage calculations are insane. My bill was $1653.94 which I am disputing. So far, none of the reps I spoke to have given me consistent information. None of it adds up. In fact, I was told I would need to sopeona them for the usage records. I have filed a complaint with the FCC about the bill, gouging, misleading information, etc. and am awaiting a response. I have also disputed the bill with Verizon and am awaiting a response.

- Verizon H8er ID: 9C5499


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