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This Entry is Rated:
5.4
with 5 votes!


11/08/08 | 4:44AM
landline prblems?

if having landline problems in mass call 1-888-733-4445 and in rhode island call 1-888-438-1114. the more you call, the faster it will get fixed. company takes care of the squeky wheels first. always request a technician to come out to house and ask what was wrong with line. some jobs are not even dispatched because the line cleared up but when it rains or snows or is humid,the problem will return. this is called front end closeout. demand no front end close out.

- Verizon H8er ID: 3F5C6A



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Replies
11/13/08 | 15:37PM
Take it from a former employee. All they want the Techs to do is go faster. They don't care about service. In fact they may come out to your house or business many times before it is repaired. I know I was there as a field manager. In fact they are SO poor at fixing customers' problems they even send out an apology letter from the office of the regional VP because they couldn't fix it the last 5 or 6 times. I no longer work for them AND I moved my phone service to Comcast.

- Verizon H8er ID: 549F1A


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