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This Entry is Rated:
8
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01/29/09 | 4:30AM
Yet another example of a Verizon nightmare

I don't even know where to start. I ordered telephone service from Verizon, since there isn't any other competition in my area. After the first phone call, I realized the representative who I spoke with just assumed that my mailing address was the same as my physical address. It's not. I live in a rural area where the post only delivers to PO boxes.

I called them back, waiting in that ridiculous telephone cue with those stupid "Verizon Radio" background advertisements for almost 45 minutes (in addition to the original 40 minutes I spent waiting to order the service in the first place), and I gave them the correct mailing address. But the correct address was never added to my account (I'm beginning to wonder if the rep. did it on purpose because I didn't want to order any of the other services she spent 20 minutes trying to sell me).

So, despite my attempt to give them the right address, they STILL sent my bill to the wrong address. They also gave my incorrect address to the Lifeline service, which offers financial assistance to low-income customers such as myself, so the Lifeline application was ALSO sent to the wrong address.

When I figured out what had happened, I called AGAIN, waited again, and finally they updated my account with the correct mailing address. And, they gave this correct info to Lifeline as well. But did they notify Lifeline that a new application would need to be sent because Verizon fucked up? Of course not!

I received a letter today stating that my Lifeline application had been denied (because they never received it--gee I wonder why.) I called Lifeline to get a new application sent to me, and I told them of Verizon's mistake. But, the Lifeline representative told me I would have to call Verizon and have them tell Lifeline to send a new application.

Can you believe it?

So I called Verizon, AGAIN, and told the representative what had happened. He said that a new application would be sent to me, but that Verizon has no authority over any charges that will be incurred because I was disqualified due to the fact that the application was not received, and that if I wanted to complain or dispute the charges I would have to call Lifeline.

Basically, I'm going to be charged for not submitting an application I never received because Verizon gave them the wrong address.

So it's back and forth, back and forth, and in the end I'm the one who's going to have to pay the charges (probably 50-70 dollars, Please God not more!) because of Verizon's stupid mistake.

And, while I was spending all that time talking to Verizon's ever-so-helpful customer "care" representatives, I discovered that I had been charged for several services which I had never been made aware that I was buying--some sort of monthly charge for someone to come fix my phone jack if it ever breaks (because of course those suckers are always breaking every month, right?) and some sort of monthly charge for virus protection.

I will grant them this--the representative who removed the virus protection gave me a refund for the charge. But, all the rest comes out of my pocket.

I've spent hours trying to get some sort of fair and satisfactory resolution to this. All they've done is shrug their shoulders, rattle off some special script that they've written for instances like mine and that releases them legally from any responsibility, and send me the bill.

Bottomline, they fucked up--I pay the price.

Potential new Verizon customers, be warned.

- Verizon H8er ID: 0ACC89



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