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This Entry is Rated:
8.5
with 4 votes!


03/03/09 | 20:21PM
Verizon DOES Suck! Don't visit Kiosks in Malls!

I lost my home in Galveston to Hurricane Ike. My plan didn't allow enough minutes to accommodate the increase I needed due to time on phone with Insurance, mortgage companies, etc. So I went to a mall kiosk and changed my plan (or so I thought). After receiving bills that did not reflect the changes, I called Verizon- no record of ever changing my plan. The lady was quite nice, said she would change the plan and credit me back to November-she even calculated exactly what I owed and I sent that check in. Guess what- next bill came in saying I owed $700+!!! Again I call, they say they will fix and that a "supervisor will call me back". Didn't happen. Another call TODAY-no good answers. I am starting a new job where I will be able to choose service and plans for 17 people!! Guess what business Verizon won't be getting? After over 10 years of MY service guess who won't be renewing???
YOU HAVE BEEN WARNED! DO NOT DO BUSINESS WITH THEM AND IF YOU ARE A CUSTOMER STAY AWAY FROM THE KIOSKS!!!!!!

- Verizon H8er ID: 52311E



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