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This Entry is Rated:
7.4
with 5 votes!


03/13/09 | 1:44AM
if you're an existing customer, you can't switch to a prepaid plan

I've been a Verizon wireless customer for years. (Never should have switched from Sprint, but that's another story.) My two-year contract expired today, and I went to my online account to try to switch from a $40/month plan to a $15/month prepaid plan. Verizon does not allow this to be done online. The web page suggests, however, that a call to *611 customer service will suffice. It does not. After spending 26 minutes on hold and talking to two different customer service representatives (both of whom were very polite and apologetic) on the 611 line, I was told that they could not help me and that I should call 800-256-4646 to the pre-pay department. I spend another 14 minutes on hold there before speaking to another, very polite customer service rep, who transferred me to a 4th representative at a different number (800 294-6804 for anyone who's interested). That too was described to me as the pre-paid department. A 5th customer service representative finally told me, after placing me on hold for several minutes, that (1) I should have gone to a Verizon Wireless store, and (2) I could not keep my existing cell phone number, which I've had for more than a decade, if I transferred from a contract plan to a pre-paid plan. Of course, as of tomorrow, I will end my long-standing contract with Verizon. All in all, I spent just under 66 minutes on the phone with Verizon to be told that they won't switch my plan without cancelling my phone number. By the way, I also had to give them my name at 5 different times and the last 4 digits of my social security number 4 times. The customer service representatives were invariably polite -- this is obviously a Verizon strategy to prevent existing customers from lowering their monthly payments.

I've done a little bit of online research, T-Mobile offers what seems to be a decent prepaid plan and offers phones for as low as $20, which, although not as pretty as my cherry chocolate, at least aren't as dorky as the jitterbug.

- Verizon H8er ID: 90BE18



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