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This Entry is Rated:
with 4 votes!

04/09/09 | 16:23PM
5 DOA phones in a row and no help from verizon

Hi guys, thought I would see if anyone here has any ideas on how to proceed with a cell phone issue I have been having for the last few months. Here is the Backstory: I have been a loyal Verizon Wireless customer for 10years. I have always paid all my bills on time and never complained about their service. Like many VZW customers who fell for the Black Berry Storm hype machine, I jumped on the bandwagon and purchased their Flagship model for use on my business line.

Right away I began to experience lock ups, crazy email issues, and random radio droppages. I spoke to their support who assured me a "Coming Soon" software update would remedy my issues. Well that update never came, and I called again. They sent me another storm and I continued to have the same issues, so they sent me ANOTHER storm.

When that one did the same things, I called them again. THis time they were confrontational, I asked to just return the phone and get a lesser model regular cell phone. They told me and I quote "that would be like returning a 4 cylinder car and expecting the v8 from the dealer" I was shocked, were they admitting the storm was junk?? I thought it was their flagship and all I wanted was a normal free basic cellphone in return.

So after speaking to the manager after they basically called me a scam artist, they decided to give me a Samsung Omnia smartphone that cost 500$, when all I wanted was a phone that worked. Well, guess what, the omnia didnt work either. It randomly shuts itself down during the day without warning and with full battery charge. So they sent me another with the same issue. Their support knew of the issue, but just wanted to keep giving me more junk phones.

So, basically I have had no reliable business device on my main line for 3 months. I told them I need a carrier who stocks devices that work and wished to cancel their services and they insisted I pay them 150$ / line in cancellation fees. I also found out at that time that the replacement phone they gave me (omnia) was only 2g, not 3g as they claimed and they were charging me 45$/mo for data, when they said it was 30$

- Verizon H8er ID: B279DF

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05/04/09 | 7:55AM
The dollar sign comes before the digits.
Ex. $50

It seems your education was lackluster.

- Verizon H8er ID: 9435B0

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