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This Entry is Rated:
6.6
with 5 votes!


06/11/09 | 15:47PM
Customer service? How about Customer Disservice

I had an appointment to get a phone jack installed at my new home, in order to continue using DSL (which I had at my previous home). When the Verizon serviceperson didn't show up in the 8-12 time slot, I called and spent 3 hours talking to 42 different people. The MO seemed to be transferring me to someone else instead of attempting to work out the problem. At the end of the 3 hours I still have no idea why nobody showed up, and I still have no phone jack. I ended up cancelling service, but my only other option (besides dial-up) is Comcast, which I've also had bad service with before (although perhaps not this stunningly bad). In any case I'm paying an electrician to put in the phone jack -- definitely a better option!

- Verizon H8er ID: 11FD30



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Replies
06/15/09 | 19:45PM
Just an update on this situation. A week later I get an email from Verizon with this line in it: "This is a friendly reminder that you have a Verizon technician visit scheduled for
-NA- between the hours of 8:00 a.m. and 5:00 p.m."

No kidding, they have the date as "NA". And I have no idea why I'm receiving this email now, as I've cancelled anything to do with Verizon.

- Verizon H8er ID: 11FD30

07/08/09 | 16:11PM
now call them and make an appointment and dont answer door.lol...screw them like they screwed you.

- Verizon H8er ID: FBF8EA


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