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This Entry is Rated:
6
with 2 votes!


07/04/09 | 20:26PM
Charge for whole month of service I don't want

I've been with Verizon for several years, and really didn't use the service that much. Three lines on a family plan. No huge complaints except that they would nickel and dime you to death.

Anyway I recently decided to get an iPhone thereby necessitating a switch to AT&T. I called Verizon ahead of time to inform them of my desire to cancel service. I was told that I was paid up through the 17th and I would be charged pro-rated for whatever else went beyond that. I was also told that if I canceled directly with them, I would loose my numbers, so I should go through AT&T.

So I ordered the new phones through AT&T and pulled over two of the numbers and got a new number for my iPhone. Two of the phones arrived on the 18th, and they were activated on the 19th (AT&T was swamped with activations). The third phone arrived on the 21st and was activated that same day. On the 22nd I called Verizon again to cancel the remaining number I no longer wanted or needed.

I was told that I had to give 30 day notice of cancellation and they wouldn't be able to cancel it until the next billing cycle. I was told this was part of the contract that I originally signed and there was nothing they could do about it.

As it is I've now paid for a full month of service for two lines that aren't even active anymore, and a third line of service I don't want.

I'm now worried that they are going to try and charge me for yet another month of service (or at least part of it) because 30 days from the 22nd takes me into the 22nd of July, and a few days past my normal billing cycle.

I was always a good customer of Verizon. I paid my bill on time every month. I wasn't a heavy user of their network, I did everything right, yet they are raping me as punishment for leaving them. All I can say is, thanks for making me never want to come back!

- Verizon H8er ID: 3D209E



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Replies
07/04/09 | 21:04PM
call the fcc

- Verizon H8er ID: 6797EE

07/05/09 | 2:26AM


The fcc no longer does any thing. They should and they used to. I have 3 letters from them in the past week in which they stated they do not handle things like this....DUH. Go to Verizon Pathetic.Com on the left of this page and look under Help is Here. You will find what you need

G

- Verizon H8er ID: 807DB4

07/05/09 | 16:08PM
Bullshit. Verizon does not require to be informed 30 days in advance to cancel your lines. You feel like you've been raped? Really? Wow, if that is how rape feels like, it can't be that bad.

- Verizon H8er ID: 0D0165


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