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This Entry is Rated:
10
with 2 votes!


08/13/09 | 19:37PM
what are we going to do about it?

I had a very poor customer experience wiht Verizon
this morning. They have been overcharging me and
I wanted to disconnect. I was sent to "cancellation deapt. aka "retention" department and promised 1/2 highspeed as compensation. That did not happen on my bill and
the serivce rep told me my bill was high because i didn't pay. That was soooo infuriating because
the payment is auto pay and the morons take it out. Need-less-to-say. They don't anymore .

I made the comment to a supervisor that the
more loyal the customer, the more you get charged.

Try to leave and they offer a better price, or a new customer can get a better price.

The supervisor a Miss Lawson" said that is their policy...aren't you glad she does not work for you.

0 customer loyalty program. I need high-speed,
home phone and tv service...I don't know where to go I hate verizon and comcast...any suggestions?

How can we unite and fight these giants?

Grace

- Verizon H8er ID: 5D0812



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Replies
08/14/09 | 8:56AM
call the presidential appeal at 1-800-483-7988

- Verizon H8er ID: C244AC

08/17/09 | 20:57PM
Presidential appeal ?

What are their hours 9-5 ? Tired of speaking to

a recorded message.

- Verizon H8er ID: 5AE6A4

08/21/09 | 10:20AM
appeal number goes to ceos office,then they call your manager and he then calls me(the technician)and i go to job. i have been pulled off of jobs to go to a presidential appeal job. see, the ceos office doesnt want calls like this so if u have problems call em often. sad but in verizon,the squeky wheel gets the grease. also,always get the name of the tech that comes out to fix the problem so u have a record ofit.

- Verizon H8er ID: C244AC


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