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This Entry is Rated:
7
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08/26/09 | 0:44AM
Verizon "not receiving" my payments from my bank

I recently switched over to Verizon from Alltel on June 1, as I was told then we would not get the early termination fee from Alltel for this (which we did, and that was an ordeal as well, but finally got that taken care of). Anyway, so I pay my bills through my bank's online bill pay. I have never had trouble doing that, my bills get paid on time, even when I pay them on there the same day they are due. Apparently this isn't the case with Verizon. I paid them through it, and 1-2 weeks later they say they haven't gotten payment. So, I talked to my bank, who is quite helpful, and they reversed the payment since it wasn't seeming to go through (it was with a check to Verizon from their bill pay service). Anyway, so they resent payments through bill pay, only this time it was electronically, not via check. Verizon STILL says they didn't receive payment. My bank says it is automatic, and it is guaranteed. What is going on here!? I have talked to Verizon on the phone MANY times over the past month or two. I refuse to pay those past payments when they are lingering out there (or when someone is using the money for themself or paying someone else's bill with it). I will not pay them twice! I will pay for my current service that is due, but I don't think I should be paying for their late fees or their shutting off/turning on service fees when it is not my fault! RIDICULOUS! I have had 4-way conversations on the phone with Verizon, my bank, and my bank's bill pay service to no avail. I want to rip my hair out!!

- Verizon H8er ID: F7107D



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Replies
08/26/09 | 13:35PM
Verizon can search for the payment in their system and it should only take 1-2 days I think?

- Verizon H8er ID: 46063E


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