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This Entry is Rated:
with 4 votes!

09/17/09 | 17:08PM
Screwed at the gate

Called in to Verizon on 9/4 to order their triple play with DirectTV/DTV (no FIOS in my area). After several honest mistakes by the customer service rep, my order was secured and confirmed. They just needed to call me back to schedule service dates. On Monday, I got a call from the DTV tech informing me that he was on his way. If it was just that, I could let it go. Verizon told them I wanted the NFL Sunday ticket (which I specifically asked them not to add). For about 90 minutes, I was ping-ponged between Verizon and DTV in trying to get this removed so I wouldn't have the extra charge. On the second to last call with Verizon, they agreed to approve the "change" to the service agreement, transferred me to DTV and immediately hung up before DTV could speak to them. On the last call to Verizon, the rep had the nerve to say I should just stay with the Sunday ticket since it was only $10/mo in spite of what the invoice stated. When he finally confirmed changing it he tried to upsell me on other services.

That was just for tv. Internet is a whole other puddle of crap that I'm still stuck in.

- Verizon H8er ID: 62B174

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