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09/18/16 | 18:42PM
Utter Ridiculousness

Verizon is absolutely the worst. First major issue came after a long chat conversation and trying to get our bill down. The girl on the phone promised loyalty discount and a bunch of other things, that were supposed to reduce our monthly bill by nearly $100. Two months goes by, and we do not see any changes to the bill. This time I call and spend over an hour on the phone. Luckily, I had the chat reference number. Apologies over and over and a promise to fix it, credit us a couple hundred bucks. We're supposed to see this on the next bill. Never did. Latest debacle. Just got my new iPhone seven on Friday. Activation issues as everybody experienced. But always good, but it wasn't. Call customer service, and was told I had to wait 24 hours before they could redo an activation request. Makes no sense at all. I called 25 hours later and spent another 1.5 hours on the phone. Only to be told at the end that the folks that could help only work weekdays. Now I have to wait until Monday to activate my new phone. What are the odds that it will be seamless come Monday? Zero

Anonymous - Verizon H8er ID: 462A9B



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