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This Entry is Rated:
10
with 1 votes!


11/03/09 | 0:43AM
My Chat Convo with VZ tonight

We are routing you to a chat representative. Thank you for contacting Verizon. Your average wait time is 54 seconds.
You are now chatting with 'Tedd'

you: is fios available in my building xxxxx xxxxx St, washington DC 20005

Tedd: Hello. Thank you for visiting our Verizon chat service. How can I help you set up your new service and save with a Verizon bundle?

Tedd: After you check the availability and if service is available, you will be presented with the packages, prices and speeds that your telephone number is eligible for.

you: see my question above

Tedd: Have you checked the availability for Verizon Services at your location?

you: it does not mention fios, can't you answer the question?

Tedd: I do not have the access to check the availability as I am just a chat agent.

you: then you can't help me. what is the point of a chat agent that says 'how can i help you'?

Tedd: I understand your concern, however my role is to help the customers with setting up new services and helping them with questions related to new services. . I suggest that you call your Local Verizon Business Office to get a temporary PIN number, which is required for you to make your online account.

you: why would i want an online acct to check for service availability? It is a simple question relating to new services?

Tedd: I meant to say That I am here to guide you through the order process and provide you with links and numbers I do not have access to the account.

you: i don't have an account, this is a service availability question

- Verizon H8er ID: 9F4A4F



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