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This Entry is Rated:
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11/05/09 | 14:52PM
Explanation why VZ cannot improve

Recently Ally Bank has shown a commercial on TV that exhibits the type of management style Verizon forces upon their employees. If you recall in the commercial an executive allows a young girl to ride a bicycle. She attempts to move forward and is stopped by the executive from leaving a ridiculous 4 ft by 4 ft box painted on the floor. Then the executive tells her you cannot ride outside the box. VZ customers you should realize that VZ management forces the majority of employees to follow a specific set of work rules often cluttered with software glitches in order to meet service goals . This ultimately reflects the service experience that you loathe. VZ has a zero tolerance policy when an employee needs to vary from a prescribed flow chart to meet customer’s service expectations. Continuing this mantra Verizon cannot hope to improve.

- Verizon H8er ID: 96B0DF



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Replies
11/06/09 | 1:34AM
Do you work for Verizon???

- Verizon H8er ID: F44B5A

11/13/09 | 14:48PM
Yes sir and I am not at all proud of it. Twenty years ago we had community functions and our customers enjoyed the positive side of our company. Painting elderly person's homes, meals on wheels, planting trees were the norm. Now virtually nothing. Our company tries to not take a view on any touchy subject. We do not even lower our nation's flag for the recent shootings, but can spend thousands of dollars on minority issues and gay/lesbian topics.

- Verizon H8er ID: 96B0DF

11/18/09 | 23:21PM
Well Verizoid is a fungus infection, no question. However, most corporations are or are moving to this kind of service template now. "Customer Dis-service" is the cost cutting, bean counting, name of the game. Yep, I work for one of them too. Zero tolerance. Zero service. Fleece your customers to the max!

- Verizon H8er ID: 74D281


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