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| 02/10/10 | 20:29PM |
| SHAME ON YOU VERIZON! |
I am on my 3rd week trying to resolve a land-line problem with Verizon at my 97 year old grandfather’s house. When I told them that they needed to be sensitive to the fact that you need a land-line for 911 purposes when you have a 97 year old resident – there was no response – dead silence on the other end of ALL the conversations I have had with the endless amount of supposed CSR people who have PROMISED that I would be called by a manager within an hour! I have never had a manager call me. Verizon – SHAME SHAME SHAME SHAME ON YOU!!! Phones are an integral part of a safety system especially for the elderly. The lack of concern ALL of your CSR people have shown is appalling to me – just today I had one SCREAM at me and when I asked to speak to her supervisor, she hung up the phone. When I called back, once again was promised a manager would call me within an hour …. it’s been 8 hours. Three weeks, no resolution, no humanity. Verizon… you are why corporations have such an ugly stereo-type! - Verizon H8er ID: D4C6CD |
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| Replies |
| 02/27/10 | 10:26AM | | Call your state senators and assemblymen. Verizon has been getting away with this for toooo long. They used to get fined if it took longer than 24 hrs to fix a line. Medical situations used to get immediate attention. The only way to force them to do their job is to pass legislation that will fine the crap out of them. Anonymous - Verizon H8er ID: 86138D |
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