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| 03/07/10 | 14:14PM |
| Bogus charges through third parties |
I noticed a $14.95 voicemail charge that I did not authorize on my Verizon Bill. Verizon always refers you to th actual biiling company, who immediately promised to remove all charges back to october 2009. Without checking. They must do this by the hour, reverse charges they know are bogus.
Not directly verizon's fault, but, since I haven't seen the charges reversed yet, I think the gratuitous backcharge was as phony as the charge itself. It forces everyone to be extremely vigilant about the bills.
The reason I hate Verizon is that they ENABLE this fraud by allowing anyone to bill directly to my account. Since Verizon just passes the charge through, and probably earns a few bucks by selling the billing service, they deny any wrongdoing. But since they cannot, and will not, intercede in case of a customer problem, the fraud is worse than credit card fraud, where i can at least challenge a fraudulent charge and have charges reversed. There should be firm legislation regulating this crap. can you imagine if you went to the grocery store and the final receipt showed a $10.00 ringtone charge for which the grocer was not responsible? But it is allowed with a public utility?
This is criminal, and we ought to write our representatives about this. In fact, I will.Jay F - Verizon H8er ID: DFE11C |
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