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| 05/16/12 | 18:15PM |
| International Plan |
I have an international data plan where I'm paying about $30.00 per month, plus taxes, to be able to receive and send data when I'm overseas. I travel often and I need this feature. I have traveled to many countries, and I didn't get any reception. I called in before my last trip to China, and Verizon confirmed that my phone and data will work in China. I was extremely disappointed when i arrived in China to find out that I have no reception. I couldn't communicate with anybody in the states. I called customer service when I returned and I asked to discontinue the feature and get credit for the past. The manager in the name of Samantha refused to give me any credit, due I should have called the troubleshooting and find out why it doesn't work. I explained her that I was there for a few days only and I didn't have time to be busy with calling to the USA and find out why doesn't it working. She wasn't reasonable and she didn't listen to any argument. I advise you all not to use Verizon services.Norman - Verizon H8er ID: 0DFF8C |
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