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11/24/09 | 12:25PM
Failure at a simple task

Have fios and needed to swap a tv box. Had to call verizon from inside the store and now they need to ship a new box despite looking at shelves of boxes I can immediately take home. And yea, while I am the only customer here, the process is taking almost 60 minutes.

- Verizon H8er ID: 434EAC


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